Who can I reach out to for general questions?
You can reach out to your account manager or support@scalability.ca
How do I log into my client portal?
You can log into your client portal here: https://scalability.accelo.com/portal
If you have trouble logging in, please let us know.
How do I use the client portal?
Check out the video located here: Client Portal and Client Drive Review
What should I do if I forget my password?
Click on the "Forgot Password" link on the login page and follow the instructions to reset your password. If you encounter any issues, reach out to our support team for assistance.
How do I update my contact information?
Log into your client portal and navigate to top right of the page, click on the icon, and select "Profile". From there, you can update your contact information.
What is the best way to make a request, ask a question, or generally communicate with my account manager and Scalability?
You can always email your account manager directly.
You can also make requests, ask questions, and generally communicate via the client portal. Please check out the video in this article that shows how you can do this.
How do I submit documents?
Upload documents via your Client Drive (Google Drive). You can find your Client Drive link in the client portal by going to the "Assets" tab, click on the Asset likely titled "... Key Info" and within it, there will be a link to your Client Drive.
If the link is not there or you cannot find it, please contact us.
Can I request additional services?
Absolutely! If you'd like to expand the set of services we provide your business or increase your support level, please reach out to your account manager.
We'll make sure we quickly ramp up to provide the additional services you need.
My question is not answered here, what should I do next?
Feel free to contact your account manager or reach out to support@scalability.ca
Additionally, please let us know if there is anything else we could add to the FAQ or the Client Wiki that you would find helpful!